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    American Tall Products

    Who can wear your tall men's clothing?

    These styles have all been designed to fit men who have a regular build but happen to be taller than 6'2. In general, we offer tall men's shirts and tops in Medium - 2XL in 2 tall sizes, Tall and Extra Tall. Our tall men's clothing fits men between 6’3”-7’1” who have slim, regular or solid builds. Shorter men with long limbs will find some of our styles work for them, and some men who are taller than 7’1” with slightly shorter limbs might also find styles that suit them. Our models for the current season are James and Keston who are both 6’7” and right on the border between our Tall and Extra Tall.

    James at 220 lbs wears our Large Tall tops and Keston at 170 lbs wears the Medium Tall t shirts. In most cases, men over 6’7” require our Extra Tall lengths which are 2” longer than Tall. While these two represent the smaller side of our tall sizes (M and L), we also cater to much bigger men (XL and 2XL) over 300 lbs.

    Our tall men's pants and jeans actually fit men from about 6’0-7’4. We size all our bottoms by waist and inseam length ranging from waist size 30" - 42" and inseam length 34" - 40".

    How do I know what tall sizes to order?

    For a basic overview of our fit and tall sizes, visit our "About Us" page.  

    You can also watch our “How to Fit” video for tall shirts to get more precise measurements. You will learn how to properly measure yourself. With your measurements you can then use the tall sizes chart that accompanies each style and determine the size that should fit you best. Additionally, you can look at the models and estimate if they are larger or smaller than you are. Our tall men's pants are described by waist and inseam measurement so it is fairly simple to choose the correct size. If you are still unsure, email support@americantall.com to answer all questions.
     

    What if I buy the wrong tall men's clothes online, or don't like an item?

    We offer a “No Hassle Return” policy. You simply notify us of your wish to return any merchandise and if the request is within 30 days of the purchase date we will give you an authorization number. You will be refunded 100% of the purchase price (excluding shipping) as long as the item is unworn, unwashed, and undamaged. We would appreciate knowing why you are returning items so that we can better understand our customers’ needs, but you have no obligation to explain.  For more details visit our Returns Page.
     

    Are these tall men's clothes easy to care for?

    In a word, yes. The gentler you are with your tall men's clothes, the longer they will remain looking great. All of our clothing can be machine washed and can be put in the dryer on low heat and then pressed. We suggest turning clothes inside out for laundering to protect the surface from abrasion or scuffing. Cotton tall shirts do need some pressing after washing to look crisp.
     

    Can I expect any shrinkage? 

    Many of our garments are pre-washed and so you will not experience any shrinkage. This information can be found on each individual product page. For garments that are unwashed you can expect some slight shrinkage (2-3%). To minimize shrinkage we recommend washing and drying in as low heat as possible.

    Do you offer gift cards?

    Yes, we offer electronic gift cards! Upon purchase the gift card code will be emailed to you.  You can forward this to the recipient. 

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    About Us

    What is American Tall?

    American Tall is a young company (founded in late 2015 by father and son) dedicated to making quality tall men's clothing who don't fit in regular sized clothing. We jokingly say we make tall and slim men's clothing for guys who are "too tall for the mall". And while our tall men's clothes fit slim and tall men, they're perfect for more solidly built and tall men (S-3XL), too.

    Where are you located?

    Our head office is near Toronto, Canada. The address is:

    American Tall

    6030 Freemont Blvd

    Mississauga, ON

    L5R 3X4

    US orders ship from Buffalo, NY.

    Do You Have Retail Stores?

    No, we are only an online retailer!

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    Duty and Brokerage

    Will I have to pay duty when my order arrives?

    Shipments to US addresses are shipped from the US and shipments to Canada are shipped from Canada so there are no duty or brokerage costs in North America!

    Shipments outside of North America will incur local duty and brokerage charges. Please note that we are not responsible for these charges.

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    Shipping

     

    What Are Your Shipping Options?

    Shipping in the US is FREE on all orders $50 (USD) or over (pre-tax value). If under $50 (USD), a $6.95 USD Flat Rate shipping applies.

    When you place your order with us you will receive a confirmation email. You will receive a second email, with tracking number when your order has shipped. Please note, if changes are made to your order prior to shipping, those changes will not be displayed on the shipping confirmation email.

    All US orders are shipped from Buffalo, NY via USPS.  All Canadian orders ship from our warehouse in Mississauga, ON via Canada Post.  

    Dispatch is normally 1-2 business days following receipt of your order Monday-Friday.  Orders placed on holidays or weekends will begin processing the next business day.

    Estimated delivery time within continental US is: Priority shipping: 4-5 business days; Free standard shipping 5-9 business days.

    Canada Post Strike

    Deliveries by Canada Post usually range from 4-9 business days from ship date (Packages originate in Ontario meaning west coast packages take the longest). During the Canada Post rotating strike delivery times are estimated to be between 1-3 weeks but we are unable to control delivery times. American Tall Ltd. does not accept responsibility for delivery delays due to Canada Post strike. For deliveries outside of North America please inquire at support@americantall.com.

    Orders placed after 12 p.m. EST will be processed the following business day.
    If you realize that you entered your shipping address incorrectly, please contact us immediately. We are not liable for incorrect shipping addresses. 

    We do not offer an overnight/expedited shipping option at this time.

    Shipping charges are non-refundable.

    Do You Ship Internationally?

    Shipping to Europe/UK is $40 USD.

    Shipping to Asia is $40 USD.

    Shipping to Australia is $40 USD

    Packages up to 4 lbs ship via USPS and heavier ones ships via DHL.  Please contact us before placing your order if you have questions or concerns about international shipping.  Delivery times usually range from 10-20 business days from ship date. 

    Shipping charges are non-refundable.

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    Returns & Refunds

    What is your Return Policy?

    If you are not completely satisfied with your tall men's clothing purchase, we will gladly accept a return for a full refund. Returns and exchanges are available for most purchases. Selected promotions may state final sale on our website and/or in our advertising. Final sale items cannot be returned or exchanged.

    Please see our Returns & Exchanges page for directions on how to return your item(s) back to American Tall.

    Are Exchanges Free?

    Yes, we offer free exchanges for items of the same tall guy styles (we pay shipping both ways for orders within North America). 

    Are Returns free?

    Yes, we offer free Returns for Credit!

    If you wish to return something for store credit select it in our returns portal and you'll be emailed a pre-paid return label (US customers only).

    Canadian customers will be reimbursed for return shipping cost (added to returned item/s store credit). The item/s must be unworn/unwashed and unaltered to be eligible for return.

    Returns for Refund:

    We also accept return for refund (to original payment method) as long as the item/s is unworn, unwashed and unaltered.  We do not cover the shipping cost. You will be sent the return address and you can ship using a service of your choice (we recommend USPS).  If the item no longer has the original tags/packaging it may be subject to a $3.95 repackaging fee.  

    For more information please visit our returns page

    How Long Does the Returns Process Take?

    We receive packages from our Return department every 1-2 weeks.  It may take an additional week to process your return.  In general the entire return process usually takes 2-3 weeks.  Exchanges process within 2 weeks. 

    Canada- Exchanges and returns will be delayed by the Canada Post strike. We estimate that it will take an additional 2-4 weeks for packages to arrive at our warehouse until the labor dispute is resolved.

    How Can I Make an Exchange?

    Please visit our Returns page.

    I Received an Item That is Damaged, What Should I Do?

    If we've sent you a wrong or damaged item, please respond to the order confirmation and we'll assist you with a resolution.

     Do you offer Price-Matching for promotions and sale events?

    Yes, if you notice your item/s is on sale within 30 days of placing your order please feel free to contact us and we will issue a store credit for the value of the discount difference.  

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    Contact Us

    Please email support@americantall.com and we'll get back to you asap!

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    Payment

    What Payment Types Do You Accept?

    American Tall accepts most major credit cards.  Payments are processed within Canada so occasionally we experience difficulties with some cards and their "out of country" restrictions.  We sometimes experience difficulty with Mastercard.  If you have any difficulties please try an alternate method such as Paypal or email us for help with trouble shooting.

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    We hope our Tall Men's Clothing FAQ answered your questions regarding the American Tall brand, and our exciting selection of tall men's clothes. For further inquiries, please email us at support@americantall.com, and we'll get back to you as soon as we can. Thanks for choosing American Tall!

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