We gladly accept the return or exchange of unworn, unwashed, or defective American Tall items up to 30 days after ship date (For November and December orders see our Holiday Policy below). Items must be in re-sellable condition. Please contact us before sending defective items back.
Items returned without tags and/or packaging will be subject to a $3.95 re-packaging fee and in some cases may only be eligible for store credit return (So keep the tags on until you know you're keeping it!). Original packing slip or invoice must be included in return package.
Refunds for merchandise returned within the eligible time period will be credited in the same form as the original payment method
Returns and exchanges are available on most men's tall clothing purchases. Selected promotions may state "final sale", or "no returns" on our website and/or in our advertising. These items cannot be returned or exchanged (This includes socks, boxers, and swimwear with liners)
We offer ONE free size exchange or store credit return per order (excludes final sale items). Exchanges must be for the same style and color item as originally purchased.
Exchanged items that are then returned for refund are subject to a 10% handling/restocking fee
We are not liable for lost return packages without tracking (make a note of your return tracking number)
American Tall is not liable for exchanges or returns sent without approval (please wait for a confirmation email from us)
Shipping charges are non-refundable
Gift cards & Store Credits are final sale and cannot be returned for refund
A fee will be assessed to "return to sender" package refund requests, as well as unclaimed UPS packages
Returns valued over $300 subject to a 10% handling/restocking fee