Refund policy

We want you to love our clothing as much as we do. If you're not completely satisfied with your purchase, please let us know immediately and we'll do everything we can to make it right. If you need help finding the correct tall sizes or think a different style may work better for you, please click here to contact us, and we'd be happy to offer a recommendation.

Exchanges: FREE SIZE EXCHANGES
Return for Store Credit: FREE RETURN FOR STORE CREDIT
Return for Refund: Customer responsible for return shipping cost

We gladly accept the return or exchange of unworn, and unwashed American Tall items up to 30 days after ship date (For November and December orders see our Holiday Policy below). Items must be in re-sellable condition. If you happen to receive a defective item, please contact us before sending it back.

If selecting return for refund, you can use our flat rate return shipping label ($9 USD) or ship using your own trackable method. If you return items (for refund) using our label/s, the cost will be deducted from your refund.

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WHAT ITEMS CAN BE RETURNED / EXCHANGED?

Please make sure to complete a return/exchange request in our portal before sending a package back. American Tall is not liable for exchanges or returns sent without approval.

Exchanges:

We offer ONE free size exchange or store credit return per order (excludes final sale items). Exchanges must be for the same style and color item as originally purchased.

Returns:

Refunds for merchandise returned within the eligible time period will be credited in the same form as the original payment method.
Items returned without tags and/or packaging will be subject to a $3.95 re-packaging fee and in some cases may only be eligible for store credit return (So keep the tags on until you know you're keeping it!). Original packing slip or invoice must be included in return package.
A fee will be assessed to "return to sender" package refund requests, as well as unclaimed UPS packages.
Returns valued over $300 may be subject to a 10% handling/restocking fee.

WHAT ITEMS ARE FINAL SALE?

Returns and exchanges are available on most men's and women's tall clothing purchases. Selected promotions may state "final sale", or "no returns" on our website and/or in our advertising. These items cannot be returned or exchanged (this includes socks, boxers, and swimwear with liners).

WHAT IF I RECEIVED DAMAGED, DEFECTIVE OR INCORRECT ITEMS?

If you happen to receive a damaged, defective or incorrect item, please contact us with a photo of the damage, or the wrong item you received, as well as your order number so we can make it right.

ARE SHIPPING CHARGES REFUNDABLE?

Shipping charges are non-refundable.

CAN I RETURN A GIFT CARD?

Gift cards & store credits are final sale and cannot be returned for refund.

WHAT IS YOUR INTERNATIONAL RETURN POLICY?

Unfortunately, we do not cover return postage. Exchange items will be shipped out free of charge.

WHAT IS THE HOLIDAY RETURN POLICY?

Any gift orders placed from November 1st through Dec 31st can be returned to American Tall until January 15th of the following year (or 30 days from purchase, whichever is longer).